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GENERAL PRODUCTS Where are your products from? : Modparade usually design/ manufactured the apparels. We do source them internationally from our own network of suppliers. What is the size of your model? : Sze li - UK 6/8 of height 160cm Valerie - UK6/8 of height 156cm How do i get informed of the latest products you have? : Simply join our mailing list located at the right hand bottom of our home page. Please make sure that the email address you have keyed in is a valid one. What should i do if i need more information regarding a product? : Modparade usually provide as many information as possible. However, if you need a more detailed information, you can drop us an email at sales@modparade.com. ORDERING & DELIVERY How do i place an order? : There is a form attached to the bottom of the page. Fill in all the details and submit the form. After which, the form will be send to us and we will email you a payment advice within 24 hours. I have a question before ordering. What should i do? : You can drop us an email with your question to sales@modparade.com and we will answer your queries within 24 hours. Please take note that we do not entertain orders via email. We would only answer your queries through it. What are the mode of payments Modparade accepts? : Currently, we only accept POSB/DBS internet banking and ATM transfer, Interbank transfer and PAYPAL only. Please do note that there will be a surcharge for PAYPAL users. Why do i need to take a clear snapshot of my ATM transaction receipt or provide you with my ibanking nick? : This is the only way that we can track your payments. We strictly require a snapshot of your ATM transaction receipt as on our side, it is noted ATR with date only. Therefore, if there are multiple transfers in a day, there is simply no way that we can verify it other than referring to a clear snapshot of the transaction receipt. Modparade has the rights to dismiss the transfer if the receipt is unclear or there is no receipt provided. How will my items be mailed to me? : Modparade ships all purchased items through Singpost. Customers can choose to use either normal or registered postage to have their items delivered. For registered parcels, there will be a tracking number issued by Singpost and will be updated upon needed. What is the difference between normal and registered postage? : Normal postage is being send like a normal regular letter to your mail box. Buyers would have to bear the risks of lost mails as its almost impossible to track back a lost mail via normal postage. For registered postage, there will be a standard charge of $2.25 required by Singpost. All registered parcels comes with tracking numbers so customers can track their parcels should they fail to receive their parcels within 3 working days. Registered parcels are being send directly to the recipient door step. I am an international buyer. How are the postage charges like?: Modparade charges a flat rate of $15.00 per item for international normal postage and $17.25 per item for international registered postage. For subsequent items, we will be refering to Singpost for additional rates. | ||
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